Beast Brawlers FAQ

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General

What is Beast Brawlers?

Beast Brawlers is an epic multiplayer slugfest, where you take part in highly competitive, adrenaline fueled Free-For-All and 2v2 battles inspired by MOBA esports!

Is Beast Brawlers free to play?

Beast Brawlers is free to play. In game purchases are available to speed up some of the processes, buy items and rewards.

On which devices can I play Beast Brawlers?

Beast Brawlers is currently supported by iOS and Android mobile phones and tablets.

How do I know if my opponent is a hacker, or just overpowered?

When your opponent is completely dominating you and doesn’t seem to take any damage and the opponent’s Beast is the same or a lower level than yours, there is a chance of that player being a hacker. Please report this person to support@piik.gg and provide screenshots and videos if possible!

I think there’s a hacker in my match! What should I do?

We take hackers very seriously. If you encounter any, please let us know at support@piik.gg and provide us with their player names, so we can investigate their accounts and prevent them from ruining the fun for everyone else!

How can I contact support for assistance?

Feel free to contact us through the in-game support button or by sending an email to support@piik.gg. However, please read through the FAQ before sending your message - your question may already be answered there!

Can I continue my game on a new device?

If you have connected your previous account to Facebook, and you log in to Facebook again by clicking the ‘Connect to Facebook’ button in game, your information will be restored!

I have a suggestion/idea for you

Great! We love hearing from the community. Get in touch with us through DiscordFacebookTwitter or send us an email at support@piik.gg.

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Gameplay

How do I attack?

Attack by riding within range of your opponent to automatically hit. Your attack radius is displayed immediately in front of your beast.

I’m dying in a lot during matches, why?

Sounds like you’re getting caught up in the middle of a fight. Try to escape from your opponent’s attack radius (using speed boosts always helps), and counterattack from behind!

How many players are in a match?

There are 4 riders in each match. Occasionally 3 riders will be matched up together if not enough players are queued up.

How long does it take for the crystal to respawn after it has been destroyed?

Usually the crystal respawns in 30 seconds.

How do I unlock more Beasts?

Unlock more Beasts by increasing your amount of fans. Fans are gained by finishing in either 1st or 2nd place in battles. When you get enough fans to enter the new divisions, you can start unlocking new mounts from chests.

How do I get skins?

Unlock skins by opening chests! Each Beast also has 2 unique skins which can be unlocked via Talents.

How do I get gold and gems and what are they used for?

Receive gold by playing matches, opening chests and competing in tournaments. Gold can be bought in the app’s store with gems. Receive gems by playing matches and tournaments. Gems can also be bought in the store and can be used to purchase chests, gold and potions.

How long does it take to finish a match?

All matches are completed in 2 minutes.

Why am I unable to select a Beast that was just knocked out in the match?

Beasts need time to rest after being knocked out. While one Beast recovers, you can use another one to continue brawling.

How do I get KO points?

Your Beast receives KO points by landing the final blow to KO other Beasts. You can also gain KO points by dealing damage to Beasts and objectives; the more damage you deal, the more KO points you receive.

How do I heal during a match?

You can pick up health buffs within the arena or use a Heal Potion. When in the Dark Forest arena you can heal around the crystal in the center of the arena.

What’s the difference between Battle mode, Casual mode and Practice mode?

Battle is the main PvP mode where you battle against other players in one of three arenas. Casual battle is the same as Battle, except you do not gain or lose fans at the end of the battle. Practice mode allows you to battle against AI bots instead of real players; you do not gain or lose fans, and all potions used in the battle will be reimbursed. Practice mode allows for players to try out new strategies and practice with mounts.

How do I join a clan?

You can join a clan by tapping on the speech bubble tab located on the left of the main menu. From there you can join a clan, search for a clan or create a clan.

Are there team battles?

The Ice Cove arena is a 2v2 game mode; Ice Cove is unlocked by completing 8 regular battles, and will appear randomly when you queue up for a match.

How are fan points and rank calculated?

Your fans increase or decrease based on how many points you receive in the match compared to other players, as well as the difference in fans. For example, if you had much fewer fans than your opponent before the match but placed 1st (with your opponent placing 4th) you will gain a substantial number of fans.

Why am I matching with higher or lower ranked players?

Currently, we match players with others that are within ~450 fans above or below each other, with Diamond Division being the exception). We will continue to optimize matchmaking as Beast Brawlers welcomes more and more players - you can help us by inviting your friends to the game :)

Why does it take so long to find a match?

Unfortunately at the moment we don't have enough players for faster matchmaking, but we are currently working on a solution for this. You can also help us by sharing Beast Brawlers with your friends! :)

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Technical

The game is crashing!

There can be many reasons leading your game to crash. It is possible that the game may be crashing due to memory pressure on your device; try restarting your device to clear some memory. Alternatively, you may be using a device with an outdated operating system that isn’t supported by the app. Please update your device’s operating system, then manually quit and restart the app. If the problem persists, contact us at support@piik.gg for further assistance.

Why am I experiencing lag in the game?

You may experience lag if your current location is distant from our servers. You will also experience lag if your wifi/mobile data connection is poor, so please continue to play with the most stable, good internet connection you have access to.

I can’t battle even though I’m connected to the internet!

It may be possible your phone has firewall software that is blocking the connection. Try disabling your firewall or allow your app access to UDP & TCP ports. Please also make sure your app is updated to the latest version.

My game is loading and running slowly, what should I do?

If your mobile device meets the minimum system requirements but the game is still running slowly, please follow the following steps:

  • Close and restart Beast Brawlers

  • Restart your device

  • Disable other apps running in the background

  • Update your OS to prevent compatibility issues.

  • Clear the cache of the app

If you are still having problems, please contact us at support@piik.gg for further assistance.

My game won’t load, what should I do?

Try closing the app and rebooting it. Make sure you have the latest version of Android installed on your device. Make sure you are connected to the internet. If the issue still persists, contact support@piik.gg for assistance.

I found a bug!

Please report the bug to support@piik.gg and include the following information:

  1. The behaviour you expected to see

  2. The behaviour you actually saw

  3. Steps to reproduce the error. If we can’t reproduce the error on our side, we can’t fix it!

  4. The device you’re using and whether you’re using an iOS or Android device.

  5. Screenshots showing what happened and the state of the game.

I can’t open any chests!

Beast Brawlers is optimized for Android 5.0 and higher, so please try updating your OS if possible. Please also make sure you have the latest update of Beast Brawlers installed.

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Account & Purchases

I lost my account!

If you have connected your previous account to Facebook, and you log in to Facebook again by clicking the ‘Connect to Facebook’ button in game, your information will be restored!

I never connected my account to Facebook. Can you help me restore it?

You can provide us with the following information at support@piik.gg so we can see if we can help you:

Required:

  1. Old exact player name

  2. New Player ID

Helpful information:

  1. Date the app was first started

  2. A specific mount earned and its level

  3. Approximate gold/gem amount

  4. Any other distinctive information

Can I change my name?

There is currently no way for a player to change their own name right now, although this feature may be added to the game in the near future.

Can I reset my account and start from the beginning?

There is currently no way for a player to restart or delete their account. However it is possible to start a new game on a different device.

Why am I unable to buy gems?

Make sure your device is set to allow in-app purchases, then quit and reboot your game. If you are still unable to buy gems, please contact support@piik.gg.

I purchased an item but I didn’t receive anything!

We definitely want to make sure you are credited with the item you purchased. Please forward us the email containing your receipt to support@piik.gg so we can help you!

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